Shipping & Returns


Shipping

Freed uses Toll to ensure the fastest and safest delivery of your e scooter and/or e skateboard.

Nationwide up to 7 working days (however, should be much quicker).

Rural Deliveries + 3-4 working days to the above ETA (Please note: RD items may be handed to a third party courier for delivery).

Note: the website office is closed over the weekend and public holidays so if you place an order on Friday after 2:30pm, Saturday or Sunday, we won't process it until Monday. During sale periods the above delivery times may be extended.

Delivery Charges

Pick up from our Auckland store for free. Shipping charge around NZ is a flat fee of $49.99 per unit or $9.99 for accessory & spare part purchases (NB: rural deliveries may have a surcharge). Pick up from our

Please email us at info@freedpev.com if you are unsure.

Damaged Goods

When receiving damaged stock from Toll, please sign for it with "DAMAGED" and sign your name underneath.  Toll may not accept a claim if you do not sign as damaged.

Take photos of the damaged box and product and email this to Freed customer services (info@freedpev.com) the same day you receive the damaged product

Please put the product aside and await further instructions on what to do with the product.

Order Tracking

To track your order visit the below website and enter the tracking number provided in your order confirmation email.

https://www.tollgroup.com/tools/mytoll