Freed uses Post Haste and TIL Freight to ensure the fastest and safest delivery of your electric scooter and/or parts and accessories.
Nationwide up to 7 working days (however, should be much quicker).
Rural Deliveries + 3-4 working days to the above ETA (Please note: RD items may be handed to a third party courier for delivery).
Note: the website office is closed over the weekend and public holidays so if you place an order on Friday after 2:30pm, Saturday or Sunday, we won't process it until Monday. During sale periods the above delivery times may be extended.
Pick up from our Auckland store for free. Shipping charge around NZ is calculated at checkout and varies depending on the physical weight and quantity of items purchased.
Please email us at firstname.lastname@example.org if you are unsure.
When receiving damaged stock from TIL, please sign for it with "DAMAGED" and sign your name underneath. Toll may not accept a claim if you do not sign as damaged.
Take photos of the damaged box and product and email this to Freed customer services (email@example.com) the same day you receive the damaged product.
Please put the product aside and await further instructions on what to do with the product.
To track your order please get in touch with the Freed team for further tracking instructions.
Refunds will be subject to the Consumer Guarantees Act, and minus any fees that are not refunded to us by third parties.