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Shipping & Returns

Shipping

Freed uses Post Haste and StraitNZ to ensure the fastest and safest delivery of your electric scooter and/or parts and accessories.

Nationwide up to 5 working days (We ship Tuesday to Friday).

Rural Deliveries + 3-4 working days to the above ETA (Please note: RD items may be handed to a third party courier for delivery).

Note: the website office is closed over the weekend and public holidays so if you place an order on Friday after 2:30pm, Saturday or Sunday, we won't process it until Monday. During sale periods the above delivery times may be extended.

Delivery Charges

Pick up from our Auckland store for free. Shipping charge around NZ is calculated at checkout and varies depending on the physical weight and quantity of items purchased.

Please email us at info@freedpev.com if you are unsure.

Damaged Goods

When receiving damaged stock, please sign for it with "DAMAGED" and sign your name underneath.  Couriers may not accept a claim if you do not sign as damaged.

Take photos of the damaged box and product and email this to Freed customer services (info@freedpev.com) the same day you receive the damaged product. 

Please put the product aside and await further instructions on what to do with the product.

Order Tracking

To track your order please get in touch with the Freed team for further tracking instructions. 

Product refunds  

Refunds will be subject to the Consumer Guarantees Act, and minus any fees that are not refunded to us by third parties.

Shipping
What shipping carriers do you use to deliver your products?

Freed uses Post Haste and StraitNZ to ensure the fastest and safest delivery of your electric scooter and/or parts and accessories.

How long does it take to process and ship an order?

We strive to process and ship all orders as quickly as possible. Generally, orders are processed within 1-2 business days and shipped within 3-5 business days nationwide. Rural deliveries may take an additional 3-4 working days.

Note: the website office is closed over the weekend and public holidays so if you place an order on Friday after 2:30pm, Saturday or Sunday, we won't process it until Monday. During sale periods the above delivery times may be extended.

How can I track my package once it has shipped?

Once your order has shipped, we will provide you with a tracking number and a link to the carrier's website where you can track the progress of your package. You may also receive updates via email or SMS as your package moves through the shipping process.

Can I change the shipping address or shipping method after I've placed an order?

If you need to change the shipping address or shipping method after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed and shipped.

What should I do if my package is lost or damaged during shipping?

In the rare event that your package is lost or damaged during shipping, please contact our customer service team as soon as possible.

When receiving damaged stock, please sign for it with "DAMAGED"and sign your name underneath.  Couriers may not accept a claim if you do not sign as damaged.

Take photos of the damaged box and product and email this to Freed customer services (info@freedpev.com) the same day you receive the damaged product. 

Please put the product aside and await further instructions on what to do with the product.

We will work with the shipping carrier to resolve the issue and ensure that you receive your order in a timely manner.