As part of our promise to our customers, Freed has a great service and repair team based in store and we aim to provide the best servicing for electric scooters in Auckland.
Freed does not take any liability for pre-existing damage to a customers electric scooter. Upon inspection we will provide you an honest quote for repair/servicing within a given time frame.
All goods purchased from Freed are covered by a manufacturer’s warranty.
We give all our scooters a 12 month or 3000 km warranty: whichever first. Battery warranty is 6 months.
If you feel that any item purchased from Freed has developed a fault, then please contact us before returning the goods. Many problems may be solved without you incurring freight costs.
Warranties cover manufacturing faults and defects. They do not cover damage caused by crashing, abuse, and general wear and tear.
Please note tyres and tubes are wear and tear items however these are covered by warranty until they have been used.
Exceeding the load capacity for your scooter, modifying your scooter and excessive water damage will void your warranty.
Guidelines for returning goods:
We will process a return if an error has been made by Freed, for example, if we have supplied an incorrect product.
If you change your mind about the product ordered you are welcome to exchange it for a store credit, provided it has not been used and is as new.
We can not refund or exchange used items.
Please contact us via email@example.com in the first instance.
NEW ZEALAND CONSUMER GUARANTEES ACT 1993
The Consumer Guarantees Act sets out minimum standards for goods sold in New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or refund.
NEW ZEALAND FAIR TRADING ACT 1986. The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.