SERVICING & REPAIRS

As part of our promise to our customers, Freed has a great service and repair team based in store and we aim to provide the best servicing for electric scooters in Auckland. 

Phone 021498269 OR EMAIL info@freedpev.com to book a service or repair for your Electric Scooter. Note: we service and repair a range of scooter brands including Xiaomi. Please note we no longer service TNE scooters.

- For quotes or complex repairs please email the team at Freed info@freedpev.com with the below information and we can quote a price for the repair and arrange a time for you to drop off at our store:

• Contact details (name, phone number)
• Model of electric scooter, odometer reading, date of purchase
• A summary of the required service / repair 
• A summary of any pre-existing damage

Disclaimer

Freed does not take any liability for pre-existing damage to a customers electric scooter. Upon inspection we will provide you an honest quote for repair/servicing within a given time frame.

Warranty
All goods purchased from Freed are covered by a 12 month manufacturer’s warranty. 

• Battery warranty is 12 months.
• 24 month warranty is available to purchase.
• All warranty excludes wear and tear. 

If you feel that any item purchased from Freed has developed a fault, then please contact us before returning the goods.  Many problems may be solved without you incurring freight costs.

Warranties cover manufacturing faults and defects. They do not cover damage caused by crashing, abuse, and general wear and tear.

Please note tyres and tubes are wear and tear items however these are covered by warranty until they have been used. 

Exceeding the load capacity for your scooter, modifying your scooter and excessive water damage will void your warranty.

Improper storage, excessively dischagring and repeated overcharging of batteries can damage cells. 

Guidelines for returning goods:

• Goods must be cleaned, not covered in dirt and oil
• You must provide proof of purchase
• Please be honest when dealing with us, we will endeavour to resolve any problem you have as it is in our interest to have a happy customer! Unfortunately freight costs cannot be covered
• Goods returned will be assessed by our Warranty Department. Replacement goods will be dispatched once approved. We will contact you in cases that are not deemed to be valid for warranty.

  
Returns 
We will process a return if an error has been made by Freed, for example, if we have supplied an incorrect product. 
If you change your mind about the product ordered you are welcome to exchange it for a store credit, provided it has not been used and is as new.

We can not refund or exchange used items.

Please contact us via info@freedpev.com in the first instance.

NEW ZEALAND CONSUMER GUARANTEES ACT 1993
The Consumer Guarantees Act sets out minimum standards for goods sold in New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or refund.

NEW ZEALAND FAIR TRADING ACT 1986. The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.