FAQs


What does PEV stand for?

PEV stands for Personal Electric Vehicle, a term first coined in the e-scooter hub of the world - Singapore!

Can I ride in the rain?

Yes and no. Our Exway skateboards are certified water resistant to an IP55 rating, while our e-scooter range has an equivalent water resistant rating of IP54. If Hurricane Katrina is passing through, we don’t recommend taking your PEV outside. However, if there is light drizzle or it’s a bit wet underfoot, then your PEV will be fine to use. Without stating the obvious, avoid big puddles and remember it is an electric vehicle!

Can the batteries be replaced?

Batteries we sell have high performance for 350+ charges. However, like all batteries in the market, eventually their performance will begin to decline. If and when this happens, we stock all batteries and can have these replaced by our service team.

Do you have spare parts?

Yes, we carry an inventory of spare parts. Should anything go wrong, we should be able to fix the issue very quickly.

Does the PEV come with a warranty?

Yes. We only supply from leading manufacturers, so all products come with the following warranties:

ZERO scooters – 12 months

IMAX scooters – 12 months

Exway skateboards – 6 months

Components covered under warranty include the hub motor, battery, controller, throttle and battery indicator unit, charger unit and all other electrical wiring and components. Consumables such as fuses, brake pads, brake calipers, braking discs, tyres, tubes, brake cables and bearings are not covered under the limited warranty.

What servicing is required?

Freed aims to source low maintenance and reliable electric scooters and electric skateboards. However, we recommend a service after 6 months. If you would like to arrange one, please contact us through service@freedpev.com.  

We stock all parts, hence if something goes wrong we will be able to fix it quickly and have you on the road in no time.

I see Lime offering e-scooters to hire, why would I buy one?

As you can expect with a hire vehicle, they are designed for the masses and are quite bulky.  We have personally tried these scooters overseas and they don’t offer a very pleasant ride experience. By having your own Freed scooter, you can use it whenever you want, you'll enjoy a much smoother ride, you know how far it will go, and that it is sufficiently charged for your commute.

We are confident you will agree that a Freed PEV far outweighs any you can hire for comfort and convenience. 

What is the legality of PEV’s?

E-scooters and e-skateboards legality are covered in the New Zealand Transport Authority’s (NZTA) website: 

https://www.nzta.govt.nz/vehicles/vehicle-types/low-powered-vehicles/.