Frequently asked questions




Where to buy an electric scooter?  From a dealer that also has a repair and service facility. Some large chain stores sell scooters but do not supply parts so service and repair can be difficult. Check, especially if your retailer says another business will service your scooter.

Who can ride electric scooters? Anyone. We don't recommend e-scooters for young children as their processing and coordination skills are not developed enough to keep them safe

How much is an electric scooter? A decent e-scooter starts at around $1000 minimum. You may catch the occasional sale that makes them cheaper but check why they are on sale. $1300 to $3000 will get you a fantastic scooter. Cheap is cheap. Second hand can be great but make sure you get the correct charger. And be aware that you do not know how the battery has been treated.

What are the best electric scooters? Those stocked by specialist stores with a reputation to protect. Check reviews.

What is the fastest electric scooter? Teverun Supreme 7260R (120km per hour) This is off road vehicle only.

I want to go 50km per hour. What should I look for? If you plan continuous use at high speed look for a 60 volt system. Electronic systems may suffer heat damage if used too heavily. Bigger voltages enable more power draw and therefore experience less heat buildup under the same conditions.

Who fixes electric scooters? E-scooter repairs are essential. Freedpev service a wide range of electric scooters in the Auckland CBD. Some stores only fix what they sell. Some brands that we can not get parts for we do not service.

How far can I go? Generally designed for a minimum of one hour of continuous travel. Faster scooters therefore need bigger batteries. Avoid very small batteries.

My e-scooter does not quite get up the hill. What should I look for in an upgrade? Look for a higher voltage e-scooter. Also look for a higher wattage motor. If weight is not too important consider dual motors.

Can I ride in the rain? Waterproof rating (IP rating) varies by brand. IP 4 is the most common and is ok for light drizzle. Water left sitting on the scooter should be dried off. Driving or heavy rain, and puddles should be avoided. Waterproof components can not be repaired if they go wrong. IP 5 is becoming common but is not failsafe. Ask advice when buying

How long do they take to charge? Bigger batteries take longer. Most will pick up 40% - 60% in 3 - 4 hours. 80 - 100% will take longer. Its ok to charge to 80% as most damage occurs over 80% and under 20%

Are they safe? If used correctly they are safe. Like anything there is always some risk. Supervise charging. Unplug at night or avoid charging in living areas.

Are e-scooters legal in NZ? Currently yes.

Do I need a licence to use an e-scooter on the road? Currently no

What is the best e-scooter for me? One that you can lift and that will travel further than you require in the day as performance and range will decline over time. One that will travel up the terrain you need to travel easily as overheating components increases fire risk and maintenance costs.

How can I avoid punctures? Honeycomb solid tyres are excellent and available for many smaller scooters but take care in the wet. Tyre liners, tyre sealant and tyre pressure. Watch out where you ride and avoid gutters.

 For Free advice call 021498269. Tuesday to Saturday from 10am. Or email

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